SOLUTION
Communication Platform (CPaaS)
Developed by GAPIT, GapOne is a CPaaS (Communications Platform as a Service) that empowers businesses to engage with customers seamlessly across multiple channels. With its flexible integration capabilities, GapOne supports SMS, Zalo, Viber, WhatsApp, Email, RCS, and more—delivering fast, accurate, and cost-effective communication.
This solution helps businesses automate communication, enhance customer experiences, and maintain tight operational oversight, while offering flexible scenario handling and optimizing performance.
01
Reduce Costs & Accelerate Development
With GapOne’s plug-and-play APIs, businesses can integrate communications fast – no need for costly telecom infrastructure. Save on maintenance, personnel, and hardware overheads.
02
Transform Customer Interactions
GapOne delivers tailored experiences – from secure OTPs to AI chatbots – through integrated multichannel platforms (SMS/email/social), making every engagement effortless.
03
Enterprise-Grade Scalability
GapOne’s tiered solutions support predictable scaling from basic SMS to complex omnichannel deployments (voice/chatbots/AI), maintaining infrastructure stability throughout your growth journey.
GapOne Solutions
Growth Zalo Solution
Data-Driven Excellence – Unleash Zalo’s Full Potential
Tailored toolkits and strategic playbooks designed for your unique business needs
✔ Fast & Verified Zalo OA Registration – Boost credibility with instant gold badge verification
✔ Automated Zalo Messaging – Streamline customer engagement with smart triggers
✔ Stunning Zalo Mini App Design – Captivate users with seamless UX/UI
✔ High-Conversion Minigames – Drive interactions with gamified experiences
✔ Proven Zalo Strategy Playbooks – Deploy battle-tested campaigns for maximum ROI
Growth Website Solution
Accelerate Business Growth Through Smarter Web Engagement
Boost traffic, capture leads, recover abandoned carts, and increase retention – all from one platform
✔ Web Push Notifications
- Re-engage visitors with real-time alerts (70%+ open rates)
- Reduce cart abandonment by up to 40% with timely reminders
✔ Retention Engine
- Personalized loyalty programs baked into your site
- Automated email/SMS workflows to keep customers active
Data Intelligence Solution
Outperform Competitors Through Data Mastery
Automated collection, advanced analytics, and AI-driven insights to power your decision-making
✔ Omnichannel Data Integration
— Unify customer touchpoints (website, app, social, CRM) into a single source of truth
✔ AI-Powered Customer Segmentation
— Dynamic clustering based on behavior, value, and engagement patterns
✔ 360° Customer Profiles
— Real-time dashboards showing purchase history, interactions, and predictive lifetime value
✔ Smart Reporting Dashboards
— Automated KPI tracking with anomaly detection and actionable recommendations
Omni-Channel Engagement Hub
Seamless Customer Journeys Across Every Touchpoint
Automate cross-channel messaging and manage all interactions through a unified smart platform
✔ Intelligent Customer Journey Builder
- Design personalized paths (email → SMS → push → social) with drag-and-drop simplicity
✔ Smart Multi-Channel Messaging
- Auto-send the right message via optimal channels (Zalo, SMS, email, etc.) based on behavior
✔ Dynamic Trigger Rules Engine
- Configure “if-this-then-that” logic for hyper-relevant communications
✔ Unified Interaction Dashboard
- Monitor all cross-channel conversations in one centralized view
